Domain Name Registration

If you are looking to setup a website, you will want to purchase your own domain name to allow people to easily access your website. CCOM provides a complete range of domain names.

If you would like to check if the domain name you want is still available please feel free to contact us, additionally if you would like more information on domain names and would like us to search/suggest other names please contact us.

Please note that any domain names registered with a .uk address are subject to the Terms and Conditions imposed by the UK domain authority Nominet (of which we are a Member). These terms can be found here.

Email Services

Hosted Email Service
CCOM offer a range of competitive hosting services on our independent servers. Designed, built and tested for reliability and security, our solutions can be tailored to your exact requirements for online success.

  • Competitively priced
  • Reliable hosting platforms
  • Server hosting solutions

To order any of the below packages or to discuss your indervidual requirements, please contact us.

Virus and Spam Filtering
Service description under construction..

Meet PrivXchange!

We are proudly announcing the release of PrivXchange, the latest flagship secure messaging service by CCOM. Learn more about what PrivXchange is, and the story behind PrivXchange here.

Network Services

VoIP Phone Systems
We have experience with Plain Old Telephone Systems (POTS) and VoIP technology. If you would like information on running your own office PBX (Private Branch Exchange, a private telephone system that allows users to share an outside telephone line avoiding the need to provide every telephone its own number), please contact us

IT Security Assessment and Network Consultancy
If you already have a network in place but are unsure of how reliable and secure it is, we can asses the network and provide you with a report on our findings, we will look into possible security threats to certain areas of your network, issues with backups, machine reliability, disaster recovery etc.

All our networking services are bespoke so an initial consultation session would be required to discuss your user requirements. If you would like to arrange a meeting, please contact us.

Web Hosting

CCOM offer a range of competitive hosting services on our independent servers. Designed, built and tested for reliability and security, our solutions can be tailored to your exact requirements for online success.

  • Competitively priced
  • Reliable hosting platforms
  • Long term human support
  • FTP Access
  • CGI, ASP, PHP and SSL support
  • FrontPage extensions can be supported
  • Disk space allocated according to your requirements
  • Server hosting solutions
  • MySQL Databases
  • Email accounts

To order any of the below packages or to discuss your indervidual requirements, please contact us.

Contact

Our office opening hours are 9am to 5pm Monday to Friday

  • Email: enquiry@ccom.co.uk
  • Phone: +44(0)1206 544445
  • Ewer House, 44-46 Crouch Street,
    Colchester, Essex CO3 3HH
    United Kingdom

CCOM Terms and Conditions

1 Definitions

In these Conditions:
“the Services” are as listed on the front hereof and are explained in the current Clues Communications brochure
“We” are Clues Communications Limited t/a CCOM Internet Services
“You” are the Subscriber referred to on the front hereof

2 Supply Agreement

  1. All orders for Services shall be deemed to be an offer by you to subscribe to the services pursuant to these Terms and Conditions.
  2. Any variation to these Terms and Conditions (including any special terms agreed between the parties) shall be inapplicable unless agreed in writing by us.
  3. Proof of identity and address will be required upon the initial order. For private customers this can be by provision of a utility bill, bank statement, credit card statement etc. For businesses a written order on company letterhead will be acceptable.

3 Using the Service

  1. In order to use the Service you will be given a password and user name, which may be changed on written notice. This password and user name may only be used by members of your household or for business users, your members of staff provided there is only one connection at any time.
  2. You must have the correct computer and telecommunications equipment, which you are obliged to provide at your own cost. We will provide the relevant specification in our current brochure.
  3. For Business Web Site services we will provide a Virtual Web Server which will be identified by a domain name agreed with us. Internet users will gain access to your site using a suitable web browser. You may access your site for the purpose of publishing using methods described in our current brochure.
  4. Where we register or administer a Domain Name we are acting on your behalf in all dealings with the Registration Body. You are bound by the Terms and Conditions of the Registration body. You authorise us to administer the said Domain. We charge a fee for our services in addition to the fees due to the Registration Body, which is included in our charges to you.
  5. Where a domain has expired and you wish us to transfer the domain to another provider we will only do so once all fees associated with the renewal of the domain and provision of services have been settled.
  6. Where we provide equipment to your site either by sale or by rent/lease and/or provide network support services you agree to allow us access for the purpose of installation and maintenance.

4 Service Levels

We undertake to use our best endeavours to maintain the Services whilst you remain a subscriber. You agree that we cannot accept responsibility for your computer equipment and telecommunications equipment, which you use to access the Services. In the event that any of the Services are unavailable due to circumstances beyond our control for a continuous period of more than 30 days, you will be entitled to terminate your Agreement with us and to obtain a refund for the period of unavailability. We do not undertake to maintain any site or address other than our own.

If you experience problems with our service you may contact us by telephone on +44 (0) 1206 544 445 Monday – Friday 0900h – 1730h or by email at complaints@ccom.co.uk. We undertake to respond within 1 working day.

If you have a complaint you may contact us using complaints@ccom.co.uk in para 5 above. We undertake to respond within 3 working days.

If you wish to notify us of abuse please email us on abuse@ccom.co.uk.

5 Charges

  1. Our Charges are as set out on this web site hereof subject to variation by us on 30 days’ written notice.
  2. The Charges are exclusive of VAT, which shall be due at the rate ruling on the date for payment.
  3. Payment of the Charges and VAT is due in advance of the period of use. The amount payable shall be due in full on the first day of each payment period as set out on the front hereof.
  4. Payment may be made by cleared cheque, electronic transfer or standing order. If you wish to pay by regular standing order we will require your first payment to be made by electronic transfer or cheque.
  5. Interest on overdue payments shall accrue from the date when payment becomes due and from day to day until the date of payment at a rate of 4% above Barclays Bank Plc base rate. If any Charges remain overdue for more than 7 days we reserve the right to terminate or suspend your access to the Services. There will be a reconnection fee if you are disconnected for late payment, the amount of which we will quote on request.

6 Termination and Suspension

  1. In addition to our right to terminate for non payment under clause 5 above, we may terminate your access to the Services if you allow the unauthorised use of your password or user name or if you persistently abuse the Services or if you publish, display, transmit or advertise any material which may be defamatory, offensive, abusive, obscene, pornographic or illegal, or which may be in breach of copyrights, trademarks, design rights and/or other intellectual property rights wherever protected around the world. You agree that if we decide to terminate pursuant to this provision, we may do so in our absolute discretion given that laws and morality differ from country to country and we will exercise our discretion without prejudice to your obligations under clause 7 below. If we do so you will not be entitled to any refund of our Charges and we will not be obliged to give our reasoning.
  2. The Services have a finite capacity and can be abused or put at risk by certain forms of use. If we believe that you are abusing the capacity of the Service, we may in our sole discretion suspend your right to access.
  3. Either party may terminate at the end of each payment period on giving written notice or by e-mail.

7 Liability

  1. You agree that we shall not be liable for any losses suffered by you, your servants or agents as a result of your use of the Services or any failure on the part of the Services at any time save for death or personal injury caused by our negligence.
  2. You agree to indemnify and hold us, our servants and agents harmless from and against all and any liability and costs incurred by us arising as a result of your using the service, including any legal costs incurred by us in defending the

8 Data Protection

  1. You must comply with the UK Data Protection legislation including the requirement to register (where appropriate) under the Data Protection Acts. You must also comply with the UK Data Protection principles. We will retain the information that you provide to us about you and your household, and use that information for our own purposes and for enabling other goods and services to be offered to you by other companies. If you do not wish us to use the information in this way, please indicate on the front hereof.

9 Domain Registration via Nominet

  1. Where we register a domain with Nominet the registration and the service which we provide for that domain is subject to the terms and conditions of Nominet which can be found at .
  2. In order to register a domain you will need to complete and sign our application form which will be sent to you on request. The application form includes the current price list. There are no additional charges.
  3. The registration service includes setting up a domain entry on our domain services and maintaining the entries needed for the services to be used e.g WWW and email.
  4. We will notify you by email of the expiry of the current term of your domain and invite renewal within 30 days of the expiry date. You may renew by email, letter or telephone call. Renewal is subject to agreed payment terms. The standard renewal term is 2 years.
  5. In the event that you request cancellation of your domain we will cancel the registration with Nominet.
  6. If we do not receive your instructions we will try to contact you by telephone. If we cannot reach you the domain will not be renewed and, in due course, Nominet will re-register the domain.
  7. If you wish your domain to be transferred to another provider we will need your written instructions with signature.
  8. We do not charge for lapsed domains or for transfer of domains to other providers.

10 Governing Law and Jurisdiction

  1. These Terms and Conditions are governed by English law and we both agree to submit to the exclusive jurisdiction of the English courts.

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